Terms and Conditions

These Terms and Conditions was last updated on 20th May 2018 and an historic version can be provided by contacting us. When you use silverspringgraphics.co.uk, silverspringgraphics.com or contact us directly to place an order, these Terms and Conditions of Business will form a legally binding agreement between you and the company. It is your responsibility to read carefully these Terms and Conditions of Business before using this website.

Your use of the Silver Spring Graphics Limited is conditional upon your acceptance of our Privacy Policy and the following Terms and Conditions of Business.

Please note that Silver Spring Graphics Limited has the right to modify or change silverspringgraphics.co.uk and silverspringgraphics.com at any time. In the event that there are significant changes made to our terms and conditions after 20th May 2018 we will display a notification on our website.

The term ‘Silver Spring Graphics Limited' or ‘us' or ‘we' refers to the owner of the website whose registered office is at Onega House, 112 Main Road, Sidcup, Kent, DA14 6NE. If you have any questions please contact info@silverspringgraphics.co.uk.

Our company registration number is 07615581 Registered in England & Wales.

Use of Silver Spring Graphics Limited

The term ‘you' refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Before being redirected to these websites a pop up will appear in order to inform you that you are now leaving our website.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The term and use of "Bespoke" within designs and orders

The term/use of the wording "bespoke" in relation to designs and orders, are based on the themes and specifications provided to the company. Once designed the bespoke theme/order may be subject to resale by Silver Spring Graphics Limited only and remains the intellectual property of the company. The term "bespoke" relates to an initial individual specific theme and specification only due to not being a set design provided by the company.

The term and use of “Direct order”

The term/use of the wording “direct order” is with reference to where a person/s has contacted Silver Spring Graphics Limited directly via verbal, telephone or email communication to request a quotation which has resulted in an order being placed and/or completed.

Removal of Material relating to Orders and Behavioural Rules

It is the absolute policy of the Silver Spring Graphics Limited to reject any materials which, at the company's sole discretion, it considers to be obscene, in bad taste or in any other way inappropriate.

Viewing our designs

Display and colour elements may be also be subject to variation as a consequence of multi-standard monitor colour system settings and devices used to view the designs e.g. mobile devices and tablets. Silver Spring Graphics Limited is not liable in any way for colour variations or display variations on individual monitor systems.

Client Criteria

The client acknowledges and represents that he/she is an individual of at least 18 years of age who can form legally binding contracts under applicable law. The client guarantees that the information supplied to Silver Spring Graphics Limited is accurate. By supplying false personal contact information such as a name, address, telephone number and/or email address when using Silver Spring Graphics Limited is not permitted, and will constitute a breach of contract and will lead to immediate termination of contract without refund of monies received.

Supply of Information

As a client you may be required to supply data, colour schemes and design influences, imagery and any written text to be included in order to complete your order. For further information regarding how we collect, store and use your personal data please refer to our privacy notice. If you choose not to share specific personal data or refuse contact permissions, we might not be able to provide design services or products to you in this respect.


Silver Spring Graphics Limited will provide quotes in relation to personalised, bespoke, bulk orders and business enquiries when requested to do so. Within our quotes we will provide details of the item, dimensions (where required), material type, quantity and pricing. Please note that quotations are valid for one month from the date of issue. In order to progress the quotation to be a confirmed order we request for you to confirm your acceptance via email.

Payment Process of a Direct order with Silver Spring Graphics Limited

A non-refundable deposit of 30% of the order quotation is required within 14 days of placing an order. This is in order for the allocation of design time and commencement of orders. This can be settled via a cheque made payable to the company Silver Spring Graphics Limited or direct transfer or cash paid into to our business account. If you prefer to pay via Visa, MasterCard, American Express, Discover, Etsy Gift Cards and Etsy Credits, Apple Pay or PayPal please let us know and we will provide you with a custom listing via our Etsy shop https://www.etsy.com/uk/shop/silverspringgraphics.co.uk. Any listings added to our Etsy shop will be subject to Etsy’s privacy notice and terms of use in addition. An order acknowledgement will be supplied to the client setting out details of the services to be provided with the total quotation relating thereto, the deposit paid, and the client acknowledging the balance due upon completion. Once the deposit payment has been cleared within the company's bank account and the order accepted, the company will communicate with the client in order to start to process the requested items.

Design Timetable

In order to provide you with a clear processing time and schedule for larger design projects, we will provide you with a design timetable. This document sets out dates, processes and approx. final delivery date based on full client co-operation. In addition to timings this document will provide to you when and the details required to complete your order.

Where your personal information may be supplied to third party suppliers such as professional printers, we will only do so with your prior consent to do so. Clients will be required to give their approval to consent to their personal data to be provided to these third parties by completing our client’s approval suppliers consent form.

If you wish to be provided with details of any third party suppliers associated with your quotation or order, you are able to request these details by emailing info@silverspringgraphics.co.uk. Silver Spring Graphics Limited will provide you with details of the name of the supplier, how they are associated with the production of your order and the type of personal data we will share with them to process your order.

If you did not wish for your personal data to be shared with either a particular third party supplier and/or suppliers please inform Silver Spring Graphics Limited where we will may be able to provide you with alternative suitable options.

Supply of Artwork/Concept Work

All designs will be provided as a watermarked jpeg or pdf for feedback. Any amends will be required to be communicated to the company at this stage.

Sign Off Sheet

Silver Spring Graphics Limited will only provide watermarked files to the client before artwork has been approved and signed off. In accordance with the clients order the company requires written confirmation from the client of their full acceptance and agreement of it's content, it's completion and agreement to be provided as a digital file, progress to professional printers or to be shown as a live item (online solution). Together with their recognition that the settlement balance is now due. Clients will be provided with a sign off sheet to sign to obtain their consent of their order’s approval and sign off.

Once settlement has occurred in respect of the balance due paper based solution/s will be sent to be professionally printed, online solutions will become live and/or digital files only are supplied unwatermarked. It is at this stage therefore that the client accepts full responsibility of design of their order and the company has no legal liability for errors, omissions or indeed any other claims from the client.

Please note that until full payment occurs the company retains title to the order and personalised artwork files. Any reproduction of designs or design elements within designs provided is strictly prohibited and any person/s found to do so will be pursued legally. If the client does not settle within 14 days the balance of the payment due the company reserves the right to charge interest on the balance due and to claim compensation for debt recovery costs. Cancellation of orders will also result in the non-use of any prior designs provided by the company and any reproduction following this of design or design elements within the design provided is strictly prohibited and any person/s found to do so will be pursued legally.

Third Party Orders and Direct Selling Communities

Silver Spring Graphics Limited sell and design items on third party selling communities which are subject to their own separate terms and conditions and privacy notices. By purchasing items from these selling communities will result in full payment being required at the order stage, in order to be processed through their payment system. In the event of any issues arising from these orders during this process please contact the third party company directly regarding any transaction, delivery or product quality issues. We always welcome feedback regarding purchases from online communities and collaborations however we may be limited in being able to resolve any issues resulting from direct orders through third parties.

Sharing designs

We are very proud of the designs and items we make, we love to share them with existing and potential new customers and audiences. Therefore we may choose your item/design to appear on our website, to be shared across social media or exhibited. No details such as your personal address or telephone number will be displayed on social media or on our website. Where consent has been provided to display ordered personalised item/s (where your own data has been provided to us) on our website and/or via social media, it is with the agreement that this will be displayed until either the company removes the image/s from display on the website and/or social media accounts are closed. Written consent will be obtained (previously verbal consent was obtained on designs prior to 19th May 2018) prior to it’s display via a completed consent form from 20th May 2018 onwards and will be stored until either artwork is removed or social media account is closed.

If in the event of no longing wishing to have your details displayed please contact info@silverspringgraphics.co.uk where you may either request to have a particular detail/s removed in part or the design can remain but without your personalised details and set templated example details in its replacement of your data. A withdrawal of consent form will be provided in order to highlight the amendment or removal requested. In addition any artwork where the data subject would not like to disclose their data will be provided with a non-disclosure form in order to confirm their request not to have their data shown in this manner.

As of the 20th May 2018 you will be provided with the preferred form choice to complete once your order has been placed.

Refer a Friend Discount – Direct Orders Only

To qualify for a refer a friend discount, a previous direct order must have been placed in relation to a Wedding, Business or Special Occasion. This is in order for the 10% discount to be applied to your friends direct order. The recommendation for the refer a friend discount must be stated before a quote is supplied. Please note that all refer a friend discounts will be validated by confirming with the name of the person supplied to confirm the recommendation before the discount is applied and checked against our order records. A refer a friend discount will also be applied to the person who has made the recommendation who will also qualify for their own discount of 10% of their own future direct order, this is subject to the recommended friend confirming their order and once their 30% non-refundable deposit has been paid. A record of all refer a friend discounts will be recorded by the company as a record source. In order to be added to the discount scheme you can provide your consent for your details to be stored via our Refer a friend consent form.


If the client wishes to cancel their direct order notice must be made within 14 days of date of their initial order by email to the email address of info@silverspringgraphics.co.uk.

The company reserves the right to refuse acceptance of a client's order within 14 days at its sole discretion with the client accepting that they have no right of recourse against the company in this respect. Under these circumstances any deposit received would be refunded in full within this period.

Cancellation of a direct order after the 30% deposit has been paid, but after 14 days have passed yet still before any item/s being processed to the printers will result in an artwork charge and invoiced to the client with payment to be made within 14 days if in excess of the 30% deposit paid.

Any cancellation of a direct order after item/s have been signed off by the client either before or after being processed with the printers will result in the full settled balance being retained or sought by the company, in order to cover costs of design time allocated and production time allocated.

In the event of Cancellation by the client which has resulted in the client causing delay or inaccurate information supplied which then results in a delay of end production date or delivery, after an alternative date has been provided will result in the full settled balance being retained or sought by the company in order to cover costs of design time allocated and production time allocated.

By your acceptance of a quote or order you acknowledge in full your acceptance of the above terms of trade and agree to be bound by them in your dealings with the company.

Thank you for taking the time to read our terms and conditions, if you have any questions please email info@silverspringgraphics.co.uk.